Healthcare Has More Digital Access Than Ever. So Why Is It Creating More Work?
Epic portal messages are up 153% since 2020, and in Q1 2025, about 30% of active Epic patients sent a portal or health app message to a clinician. And this isn’t just in Epic systems. Becker’s reported that 29% of U.S. adults now use AI tools for health information monthly, nearly doubling from 17% in…