Whom do I contact if I have a problem with my MedKaz?
Q What is MedKaz? I haven’t heard of it.
A MedKaz is a personal health record management system for patients, not care providers. It lives alongside your providers’ record systems. Your complete record from ALL your providers in all formats—both paper and electronic—is aggregated in ONE PLACE, on the your MedKaz along with the patented MedKaz application to manage them. You own it, carry it on your key chain, in your wallet or wear it. You give it to your care providers anywhere, anytime you require care — no network required. You can add records of dependent family members, as well.
Q Do I need MedKaz? My doctor has my records.
A Yes. Your doctor has SOME of your records; NONE of your doctors have ALL your records. MedKaz is the ONLY system that contains ALL your records from ALL your providers. It enables any provider—anywhere, anytime—to understand your conditions, avoid mistakes and unnecessary tests, and coordinate your care. Equally important, it gives YOU CONTROL of your records, enables you to CORRECT MISTAKES in your doctor’s notes if there are any, empowers you to PARTICIPATE in your care decisions, and SAVES deductibles and copays
Q Why buy MedKaz? My records are on my doctor’s website?
A First, records on their websites typically are SUMMARIES not complete records. Second, you can read them and print copies but you can’t correct their mistakes. Third, if you see multiple providers, your records are dispersed among their websites; they’re NOT aggregated and accessible in one place. To get your complete picture, a provider must visit each site—which none have time to do.
Q My doctor or hospital won’t give me my records. What can I do to get them?
A Tell them they are breaking the law. Under HIPAA, they must give you your records or send them where you instruct them to send them. If they continue to refuse or stall, tell them you will report them to the Office for Civil Rights in the Health and Human Services Department.
Q I can’t afford an annual subscription for MedKaz.
A MedKaz pays for itself, and probably much more. When your doctors can access all your records, they can avoid mistakes and unnecessary tests, and coordinate your care. This can save the cost of unnecessary visits, tests, deductibles, co-pays, lost wages, even hospital charges. To understand how big these savings can be, go to medkaz.com/casestudies.
Q My doctors say they won’t use my MedKaz.
A MedKaz is new so they probably don’t know what to do with it. And if you ask them a general question, “will you use it?,” their knee-jerk reaction may be to say they don’t need it and won’t use it. So DON’T ask them in advance. Instead, activate it, enter your information and assemble all your records from all your providers, on it. Then, when your doctor asks you about care you received from another doctor, or when they tell you they have to repeat a test you recently had because they don’t have the results, or they ask for other information you know is stored on your MedKaz, give it to them. If you think they will refuse to plug it into their computer, take your laptop with you and plug your MedKaz into it. When they log on and see they can read your other doctor’s actual progress notes, your recent test results, or other information they need, and how easy it is to use, they’ll become believers and happily use it!
Q My doctors won’t know how to use my MedKaz. What do I tell them?
A First, tell them it’s easy to use, that it contains all your records from all your providers and that they can access them with only two or three clicks. Then, tell them that when they log on as a Guest Provider (and you enter your password), a chart and simple instruction letter will open explaining what to do. If you like, a few days before your appointment you can print the chart and instruction letter and send them to your doctor. To do so, open your computer browser (Internet Explorer, Chrome, Safari, Firefox, etc.), go to medkaz.com/careproviderchart and click print, then to medkaz.com/careproviderletter and click print.
Q Does MedKaz help my doctors coordinate my care?
A Absolutely — and it’s the only system that really does. When you see one of your doctors, they can read your other doctors’ notes on your MedKaz and can coordinate your care. Soon, when you see one doctor we’ll be able to send a copy of their encounter records to your other doctors so each can follow your care.
Q Is MedKaz hard to use? I’m not computer savvy.
A No. It’s user friendly and very intuitive. It’s plug and play. If you can do a Google search or send an e-mail, you can use MedKaz. Video Tutorials and Help guides are under the Help menu; you’ll rarely need them. But if you can’t manage your MedKaz, ask a family member or friend to do it for you.
Q How much is MedKaz, who pays for it?
A It’s $24.95 for the MedKaz plus $6.50 monthly (or $74.95 annually) for an Update & Support subscription. Family and Group Packs are less. Your out of pocket savings will more than cover its cost. You pay today. In the future, when insurers, employers and government see that MedKaz saves them money, patients get better care and consumers are demanding it, we expect they will embrace it and pay. You can speed up this process by asking your insurer or employer to pay for MedKaz now.
Q Why the annual Update/Support fee?
A This fee enables us to keep your MedKaz current for you. If your care provider is a MedKaz Licensee, we pay them to upload copies of their records to our Server. If your provider is not a Licensee, they send your records to us; your fee covers our costs to upload them. Please note that care providers are permitted under their state law to charge you for giving you copies of your records. These charges are between you and your provider; they are not covered by your annual subscription fee. You must pay them directly to your provider.
Q Why buy MedKaz? Cheaper medical flash drives do the same thing.
A None do what MedKaz does. They don’t store all your records from all your providers, and they aren’t updated for you after each encounter. Most store limited information such as meds and insurance information. Some include third party records but not your actual medical records. Most require you to enter your data.
Q Why isn’t MedKaz a smartphone app?
A MedKaz employs the flash drive because it is the most widely available and affordable mobile device. Even today, too many people do not have smartphones, especially among those who require frequent care. Only 68% of adults have smartphones and among critical populations who are major consumers of healthcare, far fewer do: only 27% of those over 64 years old and 50% with incomes under $30K. Those who do frequently lose or change them. Everyone can carry a MedKaz and they are less likely to lose it or have it stolen if it is on their keychain, in their wallet or on a chain around their neck. If it makes sense in the future, we’ll put MedKaz on a smartphone, too.
Q How do my records get on my MedKaz—must I enter them?
A No. Your provider enters them, or we do. To assemble past records from your care providers, you request them using our streamlined Request Records procedure. It generates a pre-populated Record Request form and a HIPAA Release for each provider. All you do is sign and give or send them to your care providers—and they send your records to us. We process them and send you an e-mail when they are ready. You download them with two clicks. To get your records from each current encounter, just tell your provider to send them to us. They can upload them directly to our Server or fax/mail them to us—the addresses are on your MedKaz. We send you an e-mail when they are ready. You download them with two clicks.
Q Why don’t my doctors enter my personal information for me?
A First, you are the only person who knows all your personal information. Second, if they keep paper records, your information must be entered manually; it’s unlikely they’ll do so. Third, if they have an electronic record system, MedKaz can accept their data but their system’s vendor must develop an interface before you can upload it.
Q Must I back up my MedKaz?
A Absolutely. Backing up is critical! We erase your records from our Server when they have been downloaded. If you don’t have a backup and lose your MedKaz or it gets corrupted, you will have to reassemble and reenter your information. You should back up to your computer; you also may want to back up to an offsite service. Your physician may offer such a backup service.
Q What if I lose my MedKaz or it gets corrupted?
A You recover your backed up records to a new MedKaz (not just any flash drive). This ensures emergency providers will know they’ve found your medical records when they find your MedKaz. The recovery process itself is easy and fast.
Q Can my records be breached or stolen?
A No. We don’t store your records on Internet-linked servers so they can’t be breached or stolen. When you and others to whom you have authorized us to send copies of your records have downloaded them—you to your MedKaz, they to theirs, we erase them from our Server.
Q Can I read my records on my MedKaz?
A Yes, you can log on to your MedKaz anytime, search for and read any record. If you want to know more about something mentioned in a record, such as an illness or symptom, click on Health Links and select an information site such as Mayo Clinic or WebMD to read about it.
Q What if I find a mistake in a record?
A You can’t change the record but if you find a mistake—perhaps it says you have an illness you’ve never had, you can permanently attach an addendum to correct the error or explain something that’s unclear.
Q Can I tell who has looked at my records?
A Yes. Your MedKaz keeps an Audit Trail. Click Audit Trail under the Help menu. It identifies everyone, including you, who logged on, the date, the specific tables and records looked at, and any changes made.
Q Can anyone download my records from my MedKaz?
A Not without your permission. If your doctor or anyone else wants a copy of a record, you must enter your password before they can download it.
Q I’m care giver for a child or elderly parent. Do they need a MedKaz, too?
A No. If you are responsible for the care of family members or anyone living near you too young, too old or too ill to care for themselves, you can add them to your MedKaz. When you take them to their care providers, their providers can sort, search and access their records just like your providers do with yours.
Q My elderly parents live far away. Can I add their records to my MedKaz?
A Not today, but soon. If they authorize us to send you copies of their records, we’ll soon be able to do so—so you can monitor their care.
Q Can MedKaz help my children living far away follow my care?
A Not today—but soon. In the future with your authorization, when you see a doctor we’ll be able to send a copy of your record of each visit to each child’s MedKaz so they can follow your care.
Q Whom do I contact if I have a problem with my MedKaz?
A Health Record Corporation at PatientSupport@medkaz.com or call 877 580-4500.